Terms of Use

You can request and return. You only need to notify passii within 24 hours from the time of receiving a successful delivery notice. Passii will calculate the time based on the time the shipping unit confirms the delivery successfully on the delivery app. Passii does not resolve the return requests after the prescribed time
To exchange or return the goods, please do the following steps so that the Passii team can handle the request for you

Step 1: Fill in the Return & Exchange Form
Step 2: Passii's customer service team will contact you to confirm with you via your phone number or email for your exchange/return request
Step 3: After receiving the confirmation, please send the goods to Passii within 7 days of the calendar. After receiving your goods, Passii will proceed to refund passii xu for you to buy another product on Passii.vn