1. Purpose and scope of data collection

The data collection mainly on the website includes: full name, address, email, date of birth, payment and/or delivery address, phone number, gender. This is the information that we need customers to provide when registering an account, or contacting to purchase to protect the rights of customers.

In the payment transactions process on the website, we only keep detailed information about customers' paid orders. The information about customers' bank account numbers will not be kept.

Customers will be solely responsible for the security and saving all activities of using the service under their registered name, password and personal email box. In addition, customers are responsible for promptly notifying us of unauthorized use, abuse, breach of security, saving of registered names and passwords of third parties for remedial measures.

2. Scope of information use

We use customer provided information to: 

‒ Provide services to customers

 ‒ Deliver goods to the address provided by the customer

 ‒ Send advertising and promotional information if customers accept this term when registering

‒ Send notices about information exchange activities between customers and the website

‒ Prevent activities that destroy customers' user accounts or activities that impersonate customers

‒ Contact and deal with customers under special circumstances

‒ Do not use personal information of customers other than for confirmation and contact purposes related to transactions and activities on the website

‒ In case of legal requirements: We are responsible for cooperating in providing customers' personal information upon request from judicial authorities including: Procuracy, court, police agency of investigations related to a customer's illegal behavior. In addition, no one has the right to infringe on customers' personal information


3. Information storage time

The customer's personal data will be stored until there is a deletion request or the customer can log in and perform the deletion. In all remaining cases the customers’ personal information will be kept confidential on our server. In the event that the personal information is suspected of being fake, violating regulations or without login interaction for six (6) months, such information will be deleted.


4. Address of the personal information collection and management unit


Address: 212/2B Nguyen Trai Street, Nguyen Cu Trinh Ward, District 1, Ho Chi Minh City, Vietnam

Tel:  +84862220227


5.  Persons or entities that may have access to personal information  

Subjects having access to personal information of customers belong in one of the following cases:


 ‒ Partners who perform part of the services we provide, such as delivery services, payment gateway service providers. These partners will receive information according to the contractual agreement (possibly part or all of the information depending on the contract terms) to assist users in using the services provided by us; and

‒ State agencies when required to provide customer information in accordance with the law.

6.  Means and tools for users to access and correct their personal data.

‒ The customer has the right to check, update, correct or delete his/her personal information by himself/herself by logging into his/her account and correcting the personal information or upon his/her request;

‒ Customers have the right to send complaints about the quality of goods and delivery time to the Board of Directors of the Company. When receiving these feedbacks, the Company will re-confirm the information, in the event that the customer's feedback is correct, depending on the extent, we will take timely measures.


7.  Commitment to protecting customer's personal information

  ‒ Personal information of customers registered on the Website is committed to absolute confidentiality according to our personal information protection policy. The collection and use of each customer’s information is done only with the consent of that customer, unless otherwise provided for by law

 ‒ To not use, transfer, provide or disclose to any third party about the customer's personal information without the consent of the customer

‒ Customers are responsible for protecting themselves against access to password information when sharing a computer with other people. At that time, customers must be sure to log out of their account after using our service

‒ Customer information privacy policy is only applied on the website This Privacy Policy will not include or relate to other third parties placing advertisements or having links on the website

‒ In the event that the information server is attacked by a hacker leading to the loss of customer personal data, the Company will be responsible for notifying the incident to the investigating authorities for timely handling and notifying the customer

‒ The Board of Directors of the Company requires individuals, when registering/buying as a Member, to provide all relevant personal information such as: Full name, contact address, email, ID Card number, phone number, account number, payment card number etc, and is responsible for the legality of the above information. The Board of Directors of the Company is not responsible for and will not settle all complaints related to the interests of that customer if it considers all the personal information which that customer provided during the initial registration to be incorrect


8. Mechanism for receiving and settling complaints related to personal information

‒ When customers send their personal information of customers to us, customers have agreed to the terms that we have stated above, we are committed to protecting the privacy of customers' personal information by all possible means

‒ We also recommend that customers keep information related to their access passwords confidential and should not share them with anyone else

‒ In case there is a customer's complaint about the use of information contrary to the stated purpose, we will proceed to handle it according to the following steps: 

·  Step 1: The customer sends feedback about the collection of personal information contrary to the stated purpose

·  Step 2: The Customer Care Department receives and settles with relevant parties

·  Step 3: In case of getting out of control, we will bring to the competent authorities to request settlement


We always welcome comments, contact and feedback from customers about this “Privacy Policy”. If customers have related questions, please contact the following phone number: +84862220227.